Homebuyer FAQ’s

1What is Sidedoor?

Sidedoor is an independent RICS Surveyor quote comparison website. We work with surveyors who have a track record of the best speed and availability of execution of surveys across the UK.

2What is a home survey?

Home surveys reveal the true physical condition of the property you’re looking to buy, as well as the potential future costs of keeping it in shape.

3What does a surveyor do?

The role of a residential chartered surveyor to assess the condition of a residential property and provide an impartial report to the client. This report will detail any defects or causes for concern, either now or further down the line. For example, current condition of the roof and when it might need replacing etc.

4Isn’t the valuation a survey?

No, a mortgage valuation is for the benefit of the lender to decide whether the property is safe to lend on. A survey, on the other hand, is conducted independently for the consumer’s benefit.

5How much is it to use the platform?

The platform is free of charge for the consumer and is funded by the RICS regulated firms using Sidedoor.

6How do I know what survey I need?

We will guide you through the process of finding the right survey. It depends on the quality and age of the property, as well as whether you plan to make changes to the property. You can discuss this directly with your surveyor on the call-back.

7What is RICS?

RICS stands for the Royal Institution of Chartered Surveyors and is the professional body for the property industry. To be qualified they need a high level of experience and education and it’s therefore essential for your surveyor to be RICS qualified.

8Why should I trust Sidedoor?

Sidedoor is on the RICS Tech Affiliate Program, meaning RICS has backed us to improve the journey of connecting consumers and surveyors. We are committed to making things easier and more transparent for consumers and surveyors alike.

9Who do I pay?

Once you have chosen a surveyor and communicated with them, our job is done. All the following steps like payment and booking will be dealt with by the surveyor which they will duly discuss with you. However, we are always here to help where we can.

10When will I see my quotes?

When you have filled in the quotes form, you will receive up to four instant quotes from surveyors which will also be sent to you via email so you can make a decision later on.

11How do I choose between the quotes?

Surveyor practice profile, reviews, and price. These three areas should influence you on who to select.

12What details do I need for a quote?

All of the fields within the quote form helps determine the instant quote price therefore, they are all necessary.

13How long will it take?

A surveyor will be in contact at the requested time period. The survey can take anywhere from 1-5 working days to complete, depending on the availability of the surveyor.

14What happens if you are unhappy with your surveyor?

If you encounter any issue with your surveyor please first try and resolve the problem with them. If you are unable to do so, please contact us and we will do everything we can to help. Finally, in the unlikely event that you are unsatisfied with the result, please make your complaint directly with RICS using the following link: https://www.rics.org/uk/footer/contact-us/complaints/

15How to review your surveyor?

After you received your completed survey, you will be sent an email prompting you to approve it online. Here you will be given the option to leave a review. This is important for Sidedoor and the surveyor as it will guide future homebuyer in their decision to choose a surveyor.

16What if the surveyor asks me to sign their companies T&C’s?

After you have accepted a quote, the surveyor may ask you to sign their companies T&C’s which is normal practice. This will be emailed to you directly.

17How does Sidedoor get paid?

Sidedoor has a number of partnership agreements which recommend Sidedoor to those looking to find a surveyor. When a homebuyer uses Sidedoor, the surveyors pay us a percentage commission.